| TYPE |
Project |
Key Features |
Quarter |
| Product |
Course Center 2.0 (login required) |
Reformatted code base for the course center. Updated Virginia System Course Center to disallow skipping. |
Q3 |
| Administration |
Security Enhancements across the admin |
Created password protection on all sensitive data, removed mass customer information sections, and created security levels |
Q3 |
| Product |
Specialty Credits: Professionalism, Skills, Law Practice Management, etc. |
Specialty credits (outside of General/Ethics) were added first for NY, and then for Ethics-based states. CA, OR, GA all require specialty credits |
Q3 |
| Product, Marketing |
Free Course (see free course advertisement) |
Free course added to the homepage, with the ability to dynamically update. |
Q3 |
| Marketing |
SEO/CPE Updates |
Created SEO pages for Accounting. Created an Accreditation section for CPE with NASBA, QAS, and state providers |
Q2 |
| Product |
CPE |
Created CPE links for all bundles. Created CPE Course Center for exams, review questions, and specialty certificates. |
Q2 |
| Sales |
Customer CRM 2.0 |
In process. Updating customer CRM to include enhanced sorting features. |
Q2 |
| Product |
Password Encryption |
All customer passwords have encryption to enhance security. Password reset was established to alleviate forgotten passwords |
Q2 |
| Product |
Ugraded CLE Tracker |
All new CLE tracker to enhance design, tracking credits, and adding courses manually. |
Q2 |
| Product |
Webcast Page |
Live streaming courses directly to lawline.com/webcast. Courses can be viewed free. Interactive chat function. Countdown to the course. |
Q2 |
| Servers |
AWS Migration |
Set up Careers, Learn, Intranet, Partners, and all others to Amazon Servers. Final stage is to finalize Lawline.com |
Q1-Q3 |
| Customer Service |
Zendesk Integration and API |
New Customer Support system. Enhanced customer data, customer tracking, ticketing, emailing, and live chat features. |
Q1 |
| Sales |
Sales CRM Updates |
Created email integration, list upload, data storage, archiving, name matching, Google calendar integration, and scheduling options |
Q1 |
| Marketing |
MailChimp Integration |
Created automated renewal system through Mailchimp to send automated emails using specified criteria within the customer account. Expirations, order type, practice area, order amount, state, and credit state are examples of usage. |
Q1 |
| Marketing, Product |
LearnLawline.com |
Created Freemium website in which all Lawline.com courses are clipped into 3-5 minute searchable segments. The database features tags and question-based titles for each clip. There are now 350+ courses and 1500+ clips. |
Q1 |
| Product |
Mobile CLE |
All courses are offered on m.lawline.com with the ability to view streaming video on the iPhone, iPad, and Android. Certificates, PDF written materials, and audio only are also included. |
Q1 |
| Marketing, Admin |
Marketing Reports |
A section added to the admin as a one section area to decipher all revenue generated and the source. Direct mail, SEO, Adwords, Sales, Customer Retention are examples. Campaigns and segments can be dynamically added, along with discount codes, to contribute and arrange the page. |
Q1 |
| 2010 Development Projects |
| PROJECT |
New Unlimited Page |
2010 |
| DAY |
Improve / Optimize the sql querying on course catalog and custom bundles pages |
2010 |
| DAY |
Reset Admin Password |
2010 |
| DAY |
State IDs |
2010 |
| DAY |
Object Oriented Course center |
2010 |
| DAY |
RTBF registration - add practice area and course topic |
2010 |
| Update CRM notes on Dashboard |
2010 |
| Google Search to customer CRM |
2010 |
| DAY |
link on main faculty page |
2010 |
| DAY |
Viewed courses --> My Courses |
2010 |
| DAY |
Mandatory field for registration - Practice Area |
2010 |
| DAY |
Sort by last customer contact date |
2010 |
| DAY |
Delete entry in CRM and the page reverts back to page 1 (bug) |
2010 |
| DAY |
Adding link to reminders in Sales CRM |
2010 |
| DAY |
Matching CRM list with customer list: verify if person is already a customer and place on do not call list |
2010 |
| Day |
Subcategories for Course Catalog |
2010 |
| Day |
Encrypt database passwords/ Link instead of sending password |
2010 |
| Day |
Encrypt program file names |
2010 |
| Day |
Paypal work with Discovery Card on the website |
2010 |
| PROJECT |
Remove/Delete customers from saved search |
2010 |
| PROJECT |
drop down menu by customer practice area |
2010 |
| PROJECT |
Open tickets and click on customers name, it opens new window (bug). should not lose old information |
2010 |
| PROJECT |
Discount Codes |
2010 |
| PROJECT |
Stats Page |
2010 |
| PROJECT |
Move Intranet from Dev to Live |
2010 |
| SYSTEM |
CPE - Phase 2 - Integration into course center |
2010 |
| PROJECT |
Finalize One-Click Bundles |
2010 |
| Phase 3 - Unlimited Page |
2010 |
| PROJECT |
Recruitment Page - Phase 2 |
2010 |
| PROJECT |
Complete Overall and Update to CRM -- See tab called "Project CRM" |
2010 |
| PROJECT |
Database Model -- Documentation #1/ Description of PHP code - Database Dictionary |
2010 |
| PROJECT |
New Footer/ More Web 2.0 |
2010 |
| DOCUMENTATION |
New Server Testing |
2010 |
| PROJECT |
Subcategories for Course Catalog |
2010 |
| PROJECT |
Upgrades to My Courses page |
2010 |
| Updates |
Cleaning up CPE |
2010 |
| 2010 |
| 2010 |