Lawline.com Finalist for Best Practice in Customer Service
Here's a press release from our recognition as a Finalist for Best Practices in Customer Service by the New York Enterprise Report. Enjoy!
Lawline.com’s lauded customer service system which has gained national recognition for placing customer service at the center of its business strategy has been rewarded as one of the finalist in the New York Enterprise Small Business Awards of 2009 in the customer service category.
“The use of their unique best practice has given them a distinct competitive advantage and we congratulate them for their initiatives and innovative thinking”, said Robert Levin, Editor-in-Chief & Publisher of The New York Enterprise Report
President David Schnurman explains how the passionate customer service effort began with a mission statement. “Our overall aspiration is to serve and educate our customers. In order to do this efficiently, we need superior practices that serve our users.” With this in mind, Schnurman and his team developed a training program and an entire backend system that focuses chiefly on the customer.
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“Customers complete their CLE feeling educated by our courses, and appreciated by our company. We extend ourselves to our fullest ability in order to demonstrate our gratitude”, adds Christie LaBarca, Lawline.com’s Director of Customer Relations.