10 Commandments to Building a World Class Customer Service Organization

John DiJulius shares a number of revolutionary customer service concepts and techniques that are easy to use and simple to implement. In addition, he stresses the importance of creating value that is unusual and unique to your small business, and personalizing your relationship with customers. Concluding with a detailed overview of the 10 Commandments to building a world-class customer service organization, John provides keen insight into how small companies can consistently exceed their customers' and staff's expectations.

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