Lawline Learning Session: “Customer Service: The Art & Science”

August 10, 2012

Lawline customer service guru Chris Deoleo instructs listeners on how to save the world with customer service – and not just metaphorically! He identifies common questions that Lawline customers raise, shares tips on the “art of calling” and the value that comes from never using a script, the importance of maintaining an effective internal communication chain, and the interactions and synergies of the various departments at Lawline.


Author Bio

Written by Ambassador Ann

Our Office Ambassador, Ann, has been at Lawline for 7 years. When she was hired, we told her that the most important part of the position would be to make people happy. She hasn’t let us down from then on. It’s with pride she makes sure the culture stays strong, everyone has what they need, and everything is working smoothly. Ann has said working at Lawline has been life-changing, for the better. Outside the office, she enjoys spontaneous trips, video games, and spoiling her two cats, Bishop and Lady Iris.


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