One of Lawline’s core values is to provide the best customer experience possible. 70% of buying experiences are based on how a customer feels they are being treated. Seventy percent! But what exactly is good customer service?
Your attitude makes all the difference. Be friendly, energetic, positive, empathetic, patient – the list goes on and on. Put the customer’s needs ahead of your own and serve them. They can sense if you’re genuine or not, and when you are, they’re extremely grateful for it.
Be available. Be readily available. No one likes to be put on hold for 30 minutes. No one likes to call a help line only to be transferred from rep to rep to rep for 15 minutes before someone can finally help
them. Responding to customers in a timely fashion shows them you’re there to help and they aren’t a nuisance. It shows them they matter.
Know your product or service. Know it well enough so you can get the customer the right answer. And get them the right answer quickly. No one likes having to take time out of their day to figure out why something isn’t working like it should be. So the faster you can get things working and get the customer back to their everyday routine, the happier they’ll be.