HELPING OTHERS Core Value Spotlight: Chris Deoleo

Lawline Staff | June 10, 2011

Anyone who has been on the line with a frustrated customer understands the difficulty in diffusing the situation. It can be easy for one to respond with irritation. However, when Chris Deoleo is on the line, he always has the mindset that he is going to make someone’s day.

Helping others is not just a core value for Chris Deleo, it is what he does on every phone call he receives from customers.  Every interaction Chris has with a customer is a positive one, regardless of the cause or concern the customer is calling about.

Every day and every call, Chris continues to spark up great conversations and the consistent praise he receives from customers is proof of his ongoing determination to help others. Check out the message below from a recent customer:

I didn’t check my e-mail soon enough.  I hope you can forward this on to your supervisor.  I want to say that I really appreciated your help, your kindness, and your willingness to go the second mile to help me.  You gave me outstanding service!

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