November Spotlight: Jeff Fannon - HELPING OTHERS

November 30, 2011

The sales team has been watching videos by sales expert Jack Daly to get some tips on improving their technique. Jeff Fannon took Jack's advice, decided to help others instead of just pitching them, and wound up with a sale and a great conversation.

Jeff was on the phone with an attorney, going through his normal cadence of information.  Once he struck up some interest the attorney, driving at the time, said it would be great to get an email with this information and he would take a look.

The attorney gave his email address, ",” and stated the meaning behind email address was very important to him. While the attorney was explaining Jeff jumped on Google to look up the meaning behind "Darrow Disciple". The next words out of the attorneys mouth was, "Now I'm going to quiz you...any idea what my email address is in reference to?"

Jeff replied that it had to do with the famous attorney, Clarence Darrow.  The attorney started laughing saying this truly made his day. No one ever knew the reference to it in the past!  This changed the conversation from your average sales call to a great conversation. Jeff made the attorney's day by going above and beyond, and helped brighten his day!


Author Bio

Written by Ambassador Ann

Our Office Ambassador, Ann, has been at Lawline for 7 years. When she was hired, we told her that the most important part of the position would be to make people happy. She hasn’t let us down from then on. It’s with pride she makes sure the culture stays strong, everyone has what they need, and everything is working smoothly. Ann has said working at Lawline has been life-changing, for the better. Outside the office, she enjoys spontaneous trips, video games, and spoiling her two cats, Bishop and Lady Iris.


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