October Spotlight: Sal - OPTIMISM

October 19, 2011

With the CLE industry as competitive as it is, having customers come return and creating loyalty is a large task. Recently, Lawline.com sought a special individual to take on the responsibility. After months of search, Lawline.com found its person: Sal.

In his initial “test day,” Sal reached a customer that was upset with the service (yes, it happens every once in a while). This was the perfect test to see how he would react. He could have got nervous, angry, or afraid and he could have reacted in many ways of which, on an average case, would be a normal reaction.

Sal, however, apologized to the customer, said he would do everything to appease him, and followed through. After the conversation, when asked about the experience, Sal smiled and said “I’m glad I could help appease him and it’ll help me for next time as well.”

That optimism is truly something rare.


Author Bio

Written by Ambassador Ann

Our Office Ambassador, Ann, has been at Lawline for 7 years. When she was hired, we told her that the most important part of the position would be to make people happy. She hasn’t let us down from then on. It’s with pride she makes sure the culture stays strong, everyone has what they need, and everything is working smoothly. Ann has said working at Lawline has been life-changing, for the better. Outside the office, she enjoys spontaneous trips, video games, and spoiling her two cats, Bishop and Lady Iris.


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