Reflection on a Two-Year Anniversary

Stephanie Freedman | January 9, 2017

Two years ago, I was a recent college graduate struggling to find myself a place in the “real world”. I had applied to a random variety of jobs, with hopes that I would discover what I truly wanted to do. I received an email from Lawline to set up a phone interview, and I eagerly accepted.

After going through the interview process, I ended up getting the job, and beginning as a customer experience specialist. Although I minored in Legal Studies in college, I had never heard of continuing legal education. After a few weeks of observation, I began working with Lawline’s customers directly. Lawline support can be reached via phone, email, or live chat. I started answering customers’ inquiries, assisting with purchases, and ensuring that Lawline customers were happy. I got to speak to such a wide variety of attorneys every day, and it was a really interesting opportunity.

A year or so after I had been working as a customer experience specialist, I expressed a desire to grow within the company. I felt that I had learned so much in my current position, and I wanted the opportunity to better utilize that knowledge at Lawline. Thanks to the support of the leadership team and the customer support team over the next few months, I was given the opportunity to serve as the Customer Support and Sales Manager at Lawline. This role was a great growth opportunity but was also a huge challenge, given it was a newly created role at Lawline.

Since becoming the Customer Support and Sales Manager, I have been given a great chance to serve as a leader at Lawline, both professionally and personally. Our customer support team provides top notch service (ask any of our customers), and our sales team continues to outdo themselves and perform better than years prior. Overall, I could not ask for more incredible people to lead.

Looking back at my two years at Lawline, my growth has been immense. When I first started working here, I was a shy and quiet young woman just looking to get work done. However, Lawline has helped me come out of my shell, and truly embrace who I am as a professional. I have had incredible exposure to working in the business world, which is an area in which I never thought I would succeed. I have received immense support from every member of the Lawline team, who constantly encourage one another to succeed. I’ve made everlasting friendships that will continue with me forever, and I am so eternally grateful. I am an entirely different person than I was two years ago, I have truly changed for the better, and I owe it to Lawline!

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